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Testimonials
Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"Another smooth purchase! I got a notion to buy another v-rod before the vrscaw is phased out. I called Brian and he had one located within one minute. I told him I wanted it and put the down payment on it. Picked it up today and it could not be better or have went any smoother. Brian and Graydon got me in and out quick so I could get on the road. Next year the Ultra Classic will be the bike I get, Fair prices and courtsey goes along way to keeping my buisness and these guys will keep getting mine, "
By: Ed North Adams,MI
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"bought my sportster on december 5th...didn't ride it home but have taken a snow cruise since..these guys from grayden on down are CLASS ACTS! the respect, kindness and professionalism are great...and a special thanks to steve the service manager for the semper fi when i picked up the bike to my dad........this was my dream come true...thanks!!!! .....craig"
By: Craig Springport,MI
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"Steve in service and Kevin and Sierra in parts are completely awsome.. Transformed my cop Electraglide into a pretty sweet unit.. Sony cd/mp3 player rocks.. Custome install is better than my wildest dreams.. took great care of my bike and it was even clean when I got it back... You Guys Rock... Keep up the good work"
By: Mark Lansing,MI
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"Very professional staff, sales and financing were A+++. I saw a bike I like, called Brian in sales he called me right back. Worked up price and trade in value for out the door price. I had them do credit form over the phone on a Friday. Went in on Monday and got the bike. Very easy, I will buy at this dealership from now on. Very happy with transaction and will buy new touring model and bike for the wife next spring from capitol. "
By: Ed North Adams,MI
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"Wanted to drop you guys a line and say a huge THANKS for picking both me and my bike up from the side of the road after the bikes electronics quit on me on late Saturday afternoon. When we arrived back at the shop Steve Stockenauer the Service Manager, Steve Elliott the General Manager, and Jerry Jones Technician, immediatly got to work repairing the bike. Jerry, you rock, you knew exactly what the problem was and repaired it. The problem wasn't even Harley related, rather a faulty aftermarket product but you guys replaced it and got me back on the road. Thank you for staying late and working overtime to get me back up and riding again. Simply said. Capitol Harley Davidson, has the best Customer Service, Technicians, Service Manager, and General Manager and Staff in the state of Michigan. "
By: Jerry Dewitt,MI
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"I just brought my 09 Street Glide in for its first service (1K) I just want to commemt on how everytime im in your store im treated like family! From the friendly staff asking if I need help to, Steve the Service Manager recognizing me and pulling my work order without having to ask me my name. Those "little things" make CAPITOL the only Harley Dealer for me!
THANKS GUYS/GALS KEEP UP THE GOOD WORK! "
By: RICK EATON RAPIDS,MI
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"On March 20, 2009 I made the ultimate impulse buy. But let me back up...Two days earlier my wife and I were shopping at the competition across the street. We were checking out the Victory Vision. Needless to say we didn't like it much. Too much plastic. As we exited the Victory dealer I suggested we window shop at Capitol HD. My wife said sure, why not. We entered your show room and were greeted by many friendly employees. We made our way to the back of the store where Brian offered to answer any questions we had. My wife and I peppered Brian with question after question for about 30 minutes. When it was all said and done we were convinced. Friday the 20th of March I took the afternoon off and rode my old 2004 Vulcan Nomad in temperatures just above freezing from Battle Creek to Dimondale to trade it in on a Red Hot Sunglo 2009 HD Ultra Classic Electra Glide. Needless to say we are looking forward to summer and many hours spent enjoying the greatest impulse buy I've ever made!!!
Thanks for taking the time to impress upon us the value of Harley Davidson!
Sincerely,
Tim & Lori Stebleton
Battle Creek, MI"
By: Timmy (Tim) Battle Creek,MI
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"I TRIED TO BUY A 09 STREET GLIDE FROM T&C IN CEMENT CITY AND WAS TREATED LIKE CRAP! I WAS CALLED "STUPID" FOR NOT PUTTING A DEPOSIT DOWN AND THE SALESMAN ACTUALLY THREATENED TO CHANGE THE PRICE BACK TO MSRP IF I DIDNT BUY IT THAT DAY! NEEDLESS TO SAY I GOT UP AND WALKED OUT. I CALLED BRIAN AND HE MATCHED THE T&C PRICE! I DIDNT HAVE TO PUT A DEPOSIT DOWN AND WAS TREATED WITH RESPECT. I WONT RECOMMEND ANYONE TO T&C BUT WILL TELL EVERYONE ABOUT MY GOOD EXPERIENCE WITH CAPITOL! THANKS TO BRIAN, GRAYDON, JILL, RICK DRAL AND THE REST WHO HELPED FROM START TO FINISH WITH THE PURCHASE OF THIS BIKE, ACCESSORIES AND CLOTHING! KEEP UP THE GOOD WORK AND THANKS AGAIN"
By: Anonymous EATON RAPIDS,MI
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"I went to another dealer in Grand Rapids and was treated like dirt. I came to Capital and was treated with respect so I bought a 2009 Heritage. Thanks Capital!"
By: Lynn Ionia,MI
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"just bought a 2009 crossbones love this bike
i love this dealership
the staff will go out of there way to help you and to answer
ant question you have
the service area is the best i have ever seen and the techs working on your bike can get the job done fast and right
this is the only dealership i will ever deal with when it come to buying parts or a new bike
thanks capitol harley"
By: gary charlotte,MI
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"The 2009 Road King is my first Harley purchase and I have to say everyone from Brian in sales to owner Graydon delivering my bike in a snow storm, went above and beyond to make sure I had a flawless and excellent buying experience. I would not hesitate to recommend Capitol Harley to friends, family and acquaintances alike. A special shout out to Cierra in parts and especially Debbie Jones, merchandise manager...you guys are absolutely wonderful! Keep up the great work. God bless America."
By: Mark Holt,MI
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"Thanks to all for my sons 9th birthday tour. Ethan really loved the dyno. To top it off the shirt and the card was more then expected. Capital harley is more then a dealership to the love family. Ehthan wants to go back every year now.. Thanks again for eveything and making a boys passion a reality.."
By: Kevin Portland,MI
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"you guys ROCK"
By: Karen Holt,MI
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"I have had service performed and not only did they do an excellent job in servicing my Electra-glide but I feel they went the extra mile in explaining the service performed in a very friendly and informative, professional manner. (Even when I asked dumb questions)"
By: Dennis Eaton Rapids,MI
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"We did not purchase my wife's FLSTN at Capitol, but we just had some service done on her bike and we were treated like we had just bought a fleet of bikes. Keep up the great work. We will be getting all of our work done here."
By: Anonymous Charlotte,MI
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"I really enjoy going into your Dealership , I'm always treated well . friendly and helpful staff . prices are a little steep but after all its H-D .Only complaint I really have is that I shop there for Made In USA goods and most of your clothing is not . "
By: Tim Potterville ,MI
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"My first Harley was an AMF Sportster...and then an 83 Sportster...then a 96 Heritage Softtail Classic...you can do the math if you want. My first Electra Glide was a wrecked 2005 Ultra Classic. I bought it from a salvage yard out in Minnesota. It was indeed trashed. I knew nothing about Electra Glides not to mention Ultra's. I'll bet I talked to every person in every department there at Capitol. Especially Ted and the guys in parts and service who coached me on certain things and helped me throughout the 5 months of rebuilding this machine back to it's original beauty and near show room condition with genuine H-D parts. They even helped me with sourcing outside vendors for the things they didn't have, could not provide, or would save money. Now, to?...that's up front Square Bizness my friends! If you're not dealing with Capitol Harley-Davidson, you're not getting the best there is."
By: Bill Sunfield,MI
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"Although I did not purchase my Bike here I have not been treated any different when I bring it in for service. I really like that. And all purchases have been made here at Capital since. Most of what I wanted to buy was in stock. I like that too. They have friendly staff who are helpful when making selections on parts, apparel and other merchandise. I would recommend this dealership and have.
I look forward to every visit.
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By: Lauralee East Lansing,MI
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"I purchased my 2006 Heritage Classic from Capitol Harley in Sept.of 2005. The staff at Capitol have always been extremely friendly and helpful to me, and Their knowledge of the Harley Davidson product line is top notch. I would highly recommend Capitol Harley for all your HD needs.
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By: Eric st.johns,MI
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"Excellent customer service and knowledgeable staff. Thank you."
By: Kurt Holt,MI
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"I went in to look at a Harley, ended up riding it home 2 hours later. Never thought I would own a Harley Davidson, now you will never catch me on anything else. Excellent service and very very nice people. For being new to the Harley family, they have treated me exceptionally well. Even when I had surgery and could hardly walk, they had no problem with coming to my house and picking my bike up to do the required service. 5 star service!!!"
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